TVRUG
Northern Franchise Renewal
Discussion and Planning Document
Version: 0.1
Updated 18th February 2011
Authors: Steve and Julie Gibbon
Please treat this document confidentially. It is being emailed to members only and placed on the member's only are of the web site at the moment. It is an in progress draft document and not for general circulation outside of TVRUG.
We now welcome your comments, feedback and additional points for this document so we can move the process forward.
Please contact Julie Gibbon the Secretary with any comments or input you may have.
Contents
Contents 2
1 SUMMARY / INTRODUCTION 3
2 The good parts of the current franchise which should be retained and built upon 4
The not so good aspects of the current franchise 5
3 A vision for the future - ideas that should be considered by the franchise process or any future franchisee 7
4 What worked well in our 2005 Northern Services review (which we may use again or build upon) 9
5 Identification of useful allies; 10
6 Ideas for a campaign slogan 11
7 Developing a plan of action. 12
SUMMARY / INTRODUCTION
The present Northern Franchise ends in September 2013. It was let in 2004 on a standstill basis (existing timetable, no new rolling stock). Passenger numbers have continued to increase since, to the point of serious overcrowding on peak trains.
Tyne Valley Rail Users Group (TVRUG) need to think now as to how we can influence the franchising process to require bidders to offer a better service. We are talking to other rail user groups in the region so that we can run a joint campaign and also have planned meetings with local MPs and Councillors.
This document represents one of the first steps in that planning and the document will be developed further. At a meeting members and other interested parties on Thursday 17th February 2011 at Hexham Community Centre TVRUG held a planning workshop as to how as a group we could influence the new franchise conditions and scope.
At this initial meeting high level ideas were generated in the following areas:
-
The good parts of the current franchise which should be retained and built upon;
-
The not so good aspects of the current franchise;
-
A vision for the future - ideas that should be considered by the franchise process or any future franchisee;
-
What worked well in our 2005 Northern Services review (which we may use again or build upon);
-
Identification of useful allies;
-
Ideas for a campaign slogan;
-
Developing a plan of action.
The purpose of the workshop was to generate ideas rather than get bogged down in detail. The only rule of the evening is that no ideas or comments were to be dismissed or criticised as even the seemingly most extreme ideas may generate other more mainstream thoughts.
The meeting was supplemented with ideas and comments received from members unable to attend but contributing by email or post.
Please note that as an initial planning workshop and document there is not a lot of detail or supporting evidence and facts yet present. The ideas generated from this process will be built upon as the plan develops.
One overwhelming message from the evening was 'Get rid of the Pacers'.
Please treat this document confidentially. It is being emailed to members only and placed on the member's only are of the web site at the moment. It is an in progress draft document and not for general circulation outside of TVRUG.
The good parts of the current franchise which should be retained and built upon
The bracketed number e.g. (2) in the table below represent the number of views expressed on the matter and thus give an indicative weighting.
|
Rolling Stock |
|
|
Quality of trains |
Trains reasonably clean |
|
Timetable |
|
|
Improved service at Prudhoe (3) |
All trains stop at Haltwhistle |
|
Early morning service from Hexham to Newcastle |
Basic regular interval service |
|
Trains still stop at Bardon Mill |
Quite a good timetable now |
|
Regular services east of Hexham |
|
|
Communication |
|
|
Loudspeakers at unstaffed stations |
Printed timetables |
|
Ticketing |
|
|
Duo tickets |
Hexham ticket office still open (2) |
|
Conductor attitude and other staff - especially with credit cards (6) |
Improved fare collection (2) |
|
Some excellent conductors |
Tickets generally inspected on train |
|
Timekeeping |
|
|
Timekeeping improvements - particularly winter performance (7) |
Dependability (2) |
|
Various |
|
|
Links to both east and west coasts so choice of routes |
Influence of Nexus (although can be double edged sword) |
The not so good aspects of the current franchise
The bracketed number e.g. (2) in the table below represent the number of views expressed on the matter and thus give an indicative weighting.
|
Rolling Stock |
|
|
Lack of extra coaches at times of special events - football, County Show (6) |
Lack of response to occasions when there is overcrowding |
|
Rolling stock: 142s are a disgrace on a 21st century railway; 156s need a refurbishment (9) |
Crowded trains - uncomfortable, missed fares (4) |
|
Difficult door operation in cold weather |
Dirty trains |
|
Toilets - lack of water, doors |
Increased allocation of Pacers is an abuse of passengers |
|
Heating/air conditioning |
Quality of trains |
|
Timetable |
|
|
Only one per hour west of Hexham and not entirely at regular intervals |
Not enough stopping trains west of Hexham (3) |
|
Insufficient late trains (4) |
Last train West of Hexham still only around 9.15pm |
|
Poor connectivity at Carlisle |
Service inadequate west of Hexham |
|
Lack of an early train to Carlisle |
Heworth not included in Northern timetable 4 (interchange with Metro) |
|
Trains east of Hexham do not stop at all stations |
End to end speed seems to be the main consideration |
|
Communication |
|
|
Lack of information when things go wrong (2) |
No information about connections at Newcastle and Carlisle when things go wrong |
|
Poor communication both internal and external (within Northern and with passengers) |
Announcements for late trains could be better at unmanned stations |
|
Staff don't tell passengers to take their feet off seats |
On train ticket collectors do not ask to see Senior Railcards |
|
Ticketing |
|
|
Not sold on overcrowded trains |
Single fares too high |
|
Poor fare collection on late trains |
£5 special fare from Carlisle cause overloading at Prudhoe. Specials should attract more capacity. |
|
Hexham ticket office has too many transactions for one clerk |
Fares too high |
|
No seat reservations |
Season tickets |
|
Ticketing at Prudhoe - machine and shelter |
PlusBus promotion |
|
Inadequate provision to pay for ticket upon arriving from Newcastle on Tyne Valley line |
Newcastle barriers |
|
No ticket machines at most stations on Tyne Valley line |
Can't buy tickets in advance |
|
Various |
|
|
Total lack of flexibility |
Getting things changed is too hard and too slow |
|
Inability to cope with adverse weather |
Northern profits high (£29 million 2010), investment low (£85 million over 3 years) |
|
Prudhoe car park always full |
Lack of marketing |
|
Passengers west of Hexham are discriminated against in terms of fares and service |
|
A vision for the future - ideas that should be considered by the franchise process or any future franchisee
The bracketed number e.g. (2) in the table below represent the number of views expressed on the matter and thus give an indicative weighting.
|
Ticketing |
|
|
Integrated ticketing with other public transport (2) |
More obvious and more staff for unpaid fares office at Newcastle (2) |
|
Re-introduction of season ticket paid by monthly direct debit and interest free (2) |
Smart card/Oyster card |
|
Scratch card ticket with benefits - e.g. pay for 10 and get 1 free |
Edinburgh to Cologne |
|
Better lighting over Hexham ticket machine |
Develop tourism / group bookings |
|
Buy tickets in advance - 'compost' on train |
Modification of ticket machines so day return tickets can be bought in advance |
|
Ticket machines on trains (2) |
Armour plated ticket machines at many stations (as exist at Meadowell and Percy Main |
|
Marketing |
|
|
Make it fun - a quiz, a puzzle |
More emphasis on marketing |
|
Introduce special features e.g. reduce price to show, restaurant |
|
|
'Joined up' |
|
|
More attention to connections |
Reign in Network Rail |
|
Unify Railways/Get rid of franchises (5) |
Controller at main station (currently not at Newcastle) |
|
Vertical integration of operators and track |
Review 'Rules of the Route' conditions to allow later trains on Saturdays |
|
Involvement of TransPennine in the area |
|
|
Communication |
|
|
Announcements connected to the real world, not just a recording |
'Polite' notices to travellers: 'Keep feet off seats', mobile phone users - please respect fellow travellers' |
|
Screens at Hexham misleading |
Real time information screens |
|
Variable message screens at all stations on Tyne Valley Line |
|
|
Various |
|
|
Encourage Train Operators to take on board green issues |
Station re-opening Gilsland |
|
New footbridge at Blaydon |
Willingness to think outside the box |
|
Electrification |
Better encouragement for more local 'ownership' of stations |
|
Disability access Corbridge and Hexham |
Promote cross border services |
|
Joined up thinking needed |
|
|
Rolling Stock |
|
|
Bigger trains, much bigger |
Destruction of Pacers |
|
Modern rolling stock (6) |
Better provision for bicycles and luggage |
|
Refreshment trolleys (2) |
Better maintenance |
|
New rolling stock should be designed for easy single coach addition at busy times or have 3 coach units between Newcastle and Hexham (2) |
Replace 142s with units freed by electrification |
|
Greater representation for improvement in rolling stock |
|
|
Timetabling |
|
|
Half hourly service at Stocksfield as well as Prudhoe to avoid car parking problems |
Half hourly service east of Hexham 1 hourly service west of Hexham |
|
More trains stopping West of Hexham (2) |
Using the HST slot for 3 to Hexham and 2 to Carlisle per hour |
|
Scrap Metro Centre shuffles in favour of more Hexham trains |
Consistent timetable across the whole line |
|
Proper service for Blaydon and Dunston |
Greater flexibility |
What worked well in our 2005 Northern Services review (which we may use again or build upon)
-
More trains stopping at Prudhoe, Haydon Bridge and elsewhere
-
Better station lighting
-
Better station platforms
-
Improved Booking Office hours at Hexham
-
Additional early morning trains
-
Additional late evening trains
Identification of useful allies;
-
NEXUS
-
Their 1997 Prudhoe campaign was seen as very good but..
-
They are seen as something of an 'Achilles Heel' by Northern
-
-
MPs - generally, the 5 on the line specifically, all Northern franchise MPs and MSPs from Glasgow southwards
-
Northern
-
Other bidders
-
Rolling Stock manufacturers including the Chinese
-
Other line User Groups in the franchise area
-
Transition Tynedale, Green Ovingham and other green groups.
-
Tourism marketing e.g. Hadrian's Wall Heritage
-
Tyne and Wear Public Transport Users Groups
-
Northumberland County Council and Local Authorities
-
Employers / Employer Groups / Business Forums (getting their staff to work)
-
Prudhoe Community Partnership Transport Working Group
-
The Community Rail Partnership
Ideas for a campaign slogan
Some ideas for a campaign slogan were generated:
-
Use it or shoot the cat!
-
Better trains for a better life.
-
We don't mind taking you for a ride.
-
Green Transport for a Green Valley.
-
We'll keep you on the right lines.
-
On time, on a seat, with a ticket!
-
Meanwhile back on Planet Earth.....
Developing a plan of action.
The meeting produced some ideas for moving forward:
-
Target 'missing' Parish Councils e.g. Stocksfield and Town Councils e.g. Hexham, Prudhoe as group members.
-
Consider increasing group membership to e.g. £40 in line with other groups such as the Settle Carlisle Rail User Group.
-
Run an aggressive membership drive. The more members we have, the wider our representation and the more power we can be seen to have.
-
Put his document to the members only section of the web site for comment (and email to all members).
-
Is there a 'Big Society' link for us to utilise in this campaign for membership and for the franchise renewal?
-
Working with other groups - to be less parochial and more franchise wide co-ordinated whilst still dealing with our local issues.
-
Revisit the Station Survey.
