TVRUG

Northern Franchise Renewal

Discussion and Planning Document

 Version: 0.1

Updated 18th February 2011

Authors: Steve and Julie Gibbon

 

Please treat this document confidentially. It is being emailed to members only and placed on the member's only are of the web site at the moment. It is an in progress draft document and not for general circulation outside of TVRUG.

We now welcome your comments, feedback and additional points for this document so we can move the process forward.

Please contact Julie Gibbon the Secretary with any comments or input you may have.

 

 

Contents

Contents 2

1 SUMMARY / INTRODUCTION 3

2 The good parts of the current franchise which should be retained and built upon 4

The not so good aspects of the current franchise 5

3 A vision for the future - ideas that should be considered by the franchise process or any future franchisee 7

4 What worked well in our 2005 Northern Services review (which we may use again or build upon) 9

5 Identification of useful allies; 10

6 Ideas for a campaign slogan 11

7 Developing a plan of action. 12

 

SUMMARY / INTRODUCTION

 

The present Northern Franchise ends in September 2013. It was let in 2004 on a standstill basis (existing timetable, no new rolling stock). Passenger numbers have continued to increase since, to the point of serious overcrowding on peak trains.

 

Tyne Valley Rail Users Group (TVRUG) need to think now as to how we can influence the franchising process to require bidders to offer a better service. We are talking to other rail user groups in the region so that we can run a joint campaign and also have planned meetings with local MPs and Councillors.

 

This document represents one of the first steps in that planning and the document will be developed further. At a meeting members and other interested parties on Thursday 17th February 2011 at Hexham Community Centre TVRUG held a planning workshop as to how as a group we could influence the new franchise conditions and scope.

 

At this initial meeting high level ideas were generated in the following areas:

 

  • The good parts of the current franchise which should be retained and built upon;

  • The not so good aspects of the current franchise;

  • A vision for the future - ideas that should be considered by the franchise process or any future franchisee;

  • What worked well in our 2005 Northern Services review (which we may use again or build upon);

  • Identification of useful allies;

  • Ideas for a campaign slogan;

  • Developing a plan of action.

 

The purpose of the workshop was to generate ideas rather than get bogged down in detail. The only rule of the evening is that no ideas or comments were to be dismissed or criticised as even the seemingly most extreme ideas may generate other more mainstream thoughts.

 

The meeting was supplemented with ideas and comments received from members unable to attend but contributing by email or post.

 

Please note that as an initial planning workshop and document there is not a lot of detail or supporting evidence and facts yet present. The ideas generated from this process will be built upon as the plan develops.

 

One overwhelming message from the evening was 'Get rid of the Pacers'.

 

Please treat this document confidentially. It is being emailed to members only and placed on the member's only are of the web site at the moment. It is an in progress draft document and not for general circulation outside of TVRUG.

The good parts of the current franchise which should be retained and built upon

 

The bracketed number e.g. (2) in the table below represent the number of views expressed on the matter and thus give an indicative weighting.

 

Rolling Stock

Quality of trains

Trains reasonably clean

Timetable

Improved service at Prudhoe (3)

All trains stop at Haltwhistle

Early morning service from Hexham to Newcastle

Basic regular interval service

Trains still stop at Bardon Mill

Quite a good timetable now

Regular services east of Hexham

 

Communication

Loudspeakers at unstaffed stations

Printed timetables

Ticketing

Duo tickets

Hexham ticket office still open (2)

Conductor attitude and other staff - especially with credit cards (6)

Improved fare collection (2)

Some excellent conductors

Tickets generally inspected on train

Timekeeping

Timekeeping improvements - particularly winter performance (7)

Dependability (2)

Various

Links to both east and west coasts so choice of routes

Influence of Nexus (although can be double edged sword)

 

The not so good aspects of the current franchise

 

The bracketed number e.g. (2) in the table below represent the number of views expressed on the matter and thus give an indicative weighting.

 

Rolling Stock

Lack of extra coaches at times of special events - football, County Show (6)

Lack of response to occasions when there is overcrowding

Rolling stock: 142s are a disgrace on a 21st century railway; 156s need a refurbishment (9)

Crowded trains - uncomfortable, missed fares (4)

Difficult door operation in cold weather

Dirty trains

Toilets - lack of water, doors

Increased allocation of Pacers is an abuse of passengers

Heating/air conditioning

Quality of trains

Timetable

Only one per hour west of Hexham and not entirely at regular intervals

Not enough stopping trains west of Hexham (3)

Insufficient late trains (4)

Last train West of Hexham still only around 9.15pm

Poor connectivity at Carlisle

Service inadequate west of Hexham

Lack of an early train to Carlisle

Heworth not included in Northern timetable 4 (interchange with Metro)

Trains east of Hexham do not stop at all stations

End to end speed seems to be the main consideration

Communication

Lack of information when things go wrong (2)

No information about connections at Newcastle and Carlisle when things go wrong

Poor communication both internal and external (within Northern and with passengers)

Announcements for late trains could be better at unmanned stations

Staff don't tell passengers to take their feet off seats

On train ticket collectors do not ask to see Senior Railcards

Ticketing

Not sold on overcrowded trains

Single fares too high

Poor fare collection on late trains

£5 special fare from Carlisle cause overloading at Prudhoe. Specials should attract more capacity.

Hexham ticket office has too many transactions for one clerk

Fares too high

No seat reservations

Season tickets

Ticketing at Prudhoe - machine and shelter

PlusBus promotion

Inadequate provision to pay for ticket upon arriving from Newcastle on Tyne Valley line

Newcastle barriers

No ticket machines at most stations on Tyne Valley line

Can't buy tickets in advance

Various

Total lack of flexibility

Getting things changed is too hard and too slow

Inability to cope with adverse weather

Northern profits high (£29 million 2010), investment low (£85 million over 3 years)

Prudhoe car park always full

Lack of marketing

Passengers west of Hexham are discriminated against in terms of fares and service

 

 

A vision for the future - ideas that should be considered by the franchise process or any future franchisee

 

The bracketed number e.g. (2) in the table below represent the number of views expressed on the matter and thus give an indicative weighting.

 

Ticketing

Integrated ticketing with other public transport (2)

More obvious and more staff for unpaid fares office at Newcastle (2)

Re-introduction of season ticket paid by monthly direct debit and interest free (2)

Smart card/Oyster card

Scratch card ticket with benefits - e.g. pay for 10 and get 1 free

Edinburgh to Cologne

Better lighting over Hexham ticket machine

Develop tourism / group bookings

Buy tickets in advance - 'compost' on train

Modification of ticket machines so day return tickets can be bought in advance

Ticket machines on trains (2)

Armour plated ticket machines at many stations (as exist at Meadowell and Percy Main

Marketing

Make it fun - a quiz, a puzzle

More emphasis on marketing

Introduce special features e.g. reduce price to show, restaurant

 

'Joined up'

More attention to connections

Reign in Network Rail

Unify Railways/Get rid of franchises (5)

Controller at main station (currently not at Newcastle)

Vertical integration of operators and track

Review 'Rules of the Route' conditions to allow later trains on Saturdays

Involvement of TransPennine in the area

 

Communication

Announcements connected to the real world, not just a recording

'Polite' notices to travellers: 'Keep feet off seats', mobile phone users - please respect fellow travellers'

Screens at Hexham misleading

Real time information screens

Variable message screens at all stations on Tyne Valley Line

 

Various

Encourage Train Operators to take on board green issues

Station re-opening Gilsland

New footbridge at Blaydon

Willingness to think outside the box

Electrification

Better encouragement for more local 'ownership' of stations

Disability access Corbridge and Hexham

Promote cross border services

Joined up thinking needed

 

Rolling Stock

Bigger trains, much bigger

Destruction of Pacers

Modern rolling stock (6)

Better provision for bicycles and luggage

Refreshment trolleys (2)

Better maintenance

New rolling stock should be designed for easy single coach addition at busy times or have 3 coach units between Newcastle and Hexham (2)

Replace 142s with units freed by electrification

Greater representation for improvement in rolling stock

 

Timetabling

Half hourly service at Stocksfield as well as Prudhoe to avoid car parking problems

Half hourly service east of Hexham

1 hourly service west of Hexham

More trains stopping West of Hexham (2)

Using the HST slot for 3 to Hexham and 2 to Carlisle per hour

Scrap Metro Centre shuffles in favour of more Hexham trains

Consistent timetable across the whole line

Proper service for Blaydon and Dunston

Greater flexibility

 

What worked well in our 2005 Northern Services review (which we may use again or build upon)

 

  • More trains stopping at Prudhoe, Haydon Bridge and elsewhere

  • Better station lighting

  • Better station platforms

  • Improved Booking Office hours at Hexham

  • Additional early morning trains

  • Additional late evening trains

Identification of useful allies;

 

  • NEXUS

    • Their 1997 Prudhoe campaign was seen as very good but..

    • They are seen as something of an 'Achilles Heel' by Northern

  • MPs - generally, the 5 on the line specifically, all Northern franchise MPs and MSPs from Glasgow southwards

  • Northern

  • Other bidders

  • Rolling Stock manufacturers including the Chinese

  • Other line User Groups in the franchise area

  • Transition Tynedale, Green Ovingham and other green groups.

  • Tourism marketing e.g. Hadrian's Wall Heritage

  • Tyne and Wear Public Transport Users Groups

  • Northumberland County Council and Local Authorities

  • Employers / Employer Groups / Business Forums (getting their staff to work)

  • Prudhoe Community Partnership Transport Working Group

  • The Community Rail Partnership

Ideas for a campaign slogan

 

Some ideas for a campaign slogan were generated:

 

  • Use it or shoot the cat!

  • Better trains for a better life.

  • We don't mind taking you for a ride.

  • Green Transport for a Green Valley.

  • We'll keep you on the right lines.

  • On time, on a seat, with a ticket!

  • Meanwhile back on Planet Earth.....

Developing a plan of action.

The meeting produced some ideas for moving forward:

 

  • Target 'missing' Parish Councils e.g. Stocksfield and Town Councils e.g. Hexham, Prudhoe as group members.

  • Consider increasing group membership to e.g. £40 in line with other groups such as the Settle Carlisle Rail User Group.

  • Run an aggressive membership drive. The more members we have, the wider our representation and the more power we can be seen to have.

  • Put his document to the members only section of the web site for comment (and email to all members).

  • Is there a 'Big Society' link for us to utilise in this campaign for membership and for the franchise renewal?

  • Working with other groups - to be less parochial and more franchise wide co-ordinated whilst still dealing with our local issues.

  • Revisit the Station Survey.